All Articles
Setting Up a Custom Domain
How to connect your own domain to your help center with Cloudflare SSL and DNS configuration.
CustomizationSEO Tools and Optimization
How to use the SEO dashboard with suggestions, internal links, AI optimization, and change history.
Advanced FeaturesManaging Categories
How to create, reorder, and manage categories with custom icons and drag-and-drop ordering.
CustomizationUsing Callout Blocks
How to use info, warning, and danger callout blocks in your articles with Markdown syntax and the visual editor.
Content & EditingWelcome to HelpdeskHero
An overview of HelpdeskHero — what it does, its key features, and how to navigate the dashboard.
Getting StartedAI-Powered Content Generation
Set up an AI provider, use the two-step plan-then-build workflow, reference URLs, and the bubble menu rewrite tool.
Advanced FeaturesUploading Images
How to add images to articles, supported formats, and how Cloudflare R2 storage works.
Content & EditingCreating Your First Helpdesk
Step-by-step guide to registering an account, creating your helpdesk, and choosing a URL slug.
Getting StartedBranding Your Help Center
Customize your help center with your logo, favicon, hero text, gradient colors, and light or dark theme.
CustomizationWriting Your First Article
How to create an article, use the Markdown and visual editors, assign a category, and publish.
Getting StartedUsing the REST API
API key setup, authentication, and complete CRUD operations for categories and articles with code examples.
Advanced FeaturesMarkdown and Visual Editor Guide
How to use both Markdown and Visual editing modes, supported syntax, and how to switch between them.
Content & Editing