Add images to your articles to make them more visual and easier to follow. HelpdeskHero stores all uploaded images on Cloudflare R2 for fast, reliable delivery.
How to Upload
In Visual Mode
- Click the Image button in the toolbar
- Select an image file from your computer
- The image uploads automatically and appears in your article
In Markdown Mode
- Use the image upload button above the editor
- Once uploaded, an image tag is inserted at your cursor position:
Supported Formats
HelpdeskHero accepts the following image formats:
- PNG — best for screenshots and images with text
- JPG / JPEG — best for photographs and complex images
- WebP — modern format with excellent compression
- GIF — supports animated images
Image Storage
All images are stored on Cloudflare R2, a global object storage network. This means:
- Fast loading times worldwide
- No bandwidth limits on image delivery
- Images persist even if you edit or move the article
Images uploaded through the editor are automatically optimized for web delivery. You do not need to compress them before uploading.
Branding Images
You can also upload images for your helpdesk branding:
- Company Logo — displayed in the help center header
- Favicon — the small icon shown in browser tabs
These are uploaded through Settings > Branding in your dashboard.
Deleting an article does not automatically remove its uploaded images from storage. The images remain available at their URLs.