Connect your own domain to your help center so customers visit your brand URL instead of a helpdeskhero.app address.
How Custom Domains Work
By default, your help center is at helpdeskhero.app/help/your-slug. With a custom domain, you can use something like help.yourcompany.com instead.
HelpdeskHero uses Cloudflare for SaaS to handle SSL certificates and domain routing automatically.
Step 1: Add Your Domain
- Go to Settings in your dashboard
- Find the Custom Domain section
- Enter your desired domain (e.g.,
help.yourcompany.com) - Click Save
Step 2: Configure DNS
Add a CNAME record with your DNS provider:
| Type | Name | Target |
|---|---|---|
| CNAME | help | helpdeskhero.app |
If you are using a subdomain like help.yourcompany.com, the Name field would be help. If using a root domain, you may need an ALIAS record instead.
Step 3: Wait for SSL
After saving your domain and updating DNS, HelpdeskHero automatically provisions an SSL certificate through Cloudflare. This usually takes a few minutes.
You can check the status in your Settings page. The domain will show as Active once the certificate is ready.
What Changes
Once your custom domain is active:
- Your help center is accessible at your custom domain
- All articles, categories, and search work on the new domain
- SEO metadata (sitemaps, canonical URLs) automatically updates to use your domain
- The original
helpdeskhero.app/help/your-slugURL continues to work as well
DNS changes can take up to 48 hours to propagate globally, though most updates complete within a few minutes. During propagation, some visitors may not be able to reach your custom domain.
Removing a Custom Domain
To disconnect your custom domain, clear the domain field in Settings and save. Your help center reverts to the default helpdeskhero.app URL.