Categories help you organize articles into logical groups, making it easy for customers to find what they need.
Creating a Category
- Go to Categories in the dashboard sidebar
- Click New Category
- Enter a name and optional description
- Choose an icon from the available options
- Click Create
The category immediately appears on your public help center.
Choosing Icons
Each category can have an icon that appears next to its name. HelpdeskHero uses the Lucide icon set, which includes hundreds of options:
- book — for documentation and guides
- settings — for configuration topics
- rocket — for getting started content
- shield — for security articles
- palette — for customization guides
- code — for developer resources
Type the icon name when creating or editing a category. You can browse the full icon set at lucide.dev for inspiration.
Reordering Categories
Categories appear on your public help center in a specific order. To change the display order:
- Go to the Categories page in the dashboard
- Drag and drop categories into your preferred order
- The new order saves automatically
The order you set is reflected immediately on your public help center.
Editing and Deleting
- Click a category to edit its name, description, or icon
- Delete a category by clicking the delete button
Deleting a category does not delete its articles, but those articles will become uncategorized. You can reassign them to another category from the article editor.
How Categories Appear Publicly
On your public help center, categories are displayed as cards on the home page. Each card shows:
- The category icon
- The category name
- The description
- The number of published articles it contains
Customers can click a category to see all articles within it.