Creating Your First Helpdesk

Getting your help center up and running takes just a few minutes. This guide walks you through the process from start to finish.

Step 1: Create an Account

Visit helpdeskhero.app and click Get Started Free. Enter your email address and choose a password to create your account.

Step 2: Set Up Your Helpdesk

After logging in, you will be prompted to create your helpdesk. You need to provide:

Company Name — the name that appears in your help center header
Slug — a URL-friendly identifier for your help center (for example, acme gives you helpdeskhero.app/help/acme)

Choose your slug carefully — it becomes part of your public URL. Keep it short, lowercase, and recognizable. You can always set up a custom domain later.

Step 3: Access Your Dashboard

Once your helpdesk is created, you will land on the dashboard. From here you can:

Create categories to organize your content
Write articles using the built-in editor
Configure branding — upload a logo, set colors, and customize the hero section
Set up a custom domain if you have one

Step 4: View Your Public Page

Your help center is immediately live at:

https://helpdeskhero.app/help/your-slug

Visit this URL to see what your customers see. It starts empty, but as you add categories and articles, the page populates automatically.

Articles must be set to Published to appear on your public help center. Draft articles are only visible in the dashboard.

What is Next

Now that your helpdesk exists, it is time to start writing. Check out Writing Your First Article to learn how to create and publish content.